Services & After Sales
We empower your success at every stage: from the first installation to lifelong optimization, we stand by your side with expert consulting, tailored solutions and continuous support.
Empowering Your Success: Our Commitment to Unmatched Support
At Olsa, we recognize that our relationship with clients extends beyond the delivery of superior process equipment. Our dedicated after-sales team is committed to ensuring your operations achieve peak performance. With strategically positioned regional and local service centers, we guarantee prompt technical assistance tailored to your specific needs. Our experts offer comprehensive support, from fine-tuning your systems to conducting preventive maintenance, ensuring continuous and efficient operations. Trust in our unwavering commitment to your success, backed by a team that places your satisfaction at the forefront of our priorities.
fix rate
in over 40 countries
from customers
Outstanding Lifecycle Seamless Assitance: is not just a slogan but values we ensure:
This is how we ensure your success:
This is how we ensure your success:
Step 1
Client Engagement and Needs Assessment
Our service process begins with attentive client engagement, ensuring we understand your specific needs and project requirements. Once a customer request is received, a service ticket is promptly created, and our sales team takes charge of the inquiry. We maintains active communication with the client, providing technical support and clarifying service offerings. Through detailed discussions and technical assessments, we align our solutions with your operational goals, ensuring transparency from the start.
Step 2
Offer Creation and Project Coordination
Following the needs assessment, our service team formulates a tailored offer. Upon order reception, our back-office team initiates job creation and informs all relevant departments to align resources efficiently. The project manager then takes the lead, coordinating with procurement and technical teams to oversee the project's workflow. With a structured approach and clear communication channels, we ensure every aspect of the service is planned and executed with precision.
Step 3
Project Execution and Client Communication
During project execution, our skilled technicians, including senior, mid-level, and junior specialists, carry out installations, commissioning, and technical interventions. Our project manager oversees every phase, maintaining constant communication with the client to provide updates on timelines and work progress. Supported by our quality and control team, we ensure all services meet the highest standards. Through proactive engagement, we maintain transparency and address any challenges promptly.
Step 4
Completion, Feedback, and Continuous Support
Upon service completion, the project manager notifies the back-office team to finalize invoicing and documentation. However, our commitment doesn’t end here. We offer continuous after-sales support, including spare parts management, maintenance contracts, and revamping services led by dedicated specialists. Client feedback is collected to assess satisfaction and identify areas for improvement. Our service team remains available for future needs, reinforcing our dedication to building long-term partnerships.
Our expert after-sales team provides comprehensive FAT (Factory Acceptance Testing) and SAT (Site Acceptance Testing) services to ensure your equipment operates flawlessly from the start. With a commitment to excellence, we conduct rigorous pre-installation testing and on-site validation to guarantee compliance with your specifications.
Our skilled technicians offer fast, reliable technical assistance for troubleshooting, maintenance, and system optimization. From commissioning to continuous support, we minimize downtime and maximize performance, keeping your operations running smoothly. Partner with us for seamless project execution and long-term operational success.
Our dedicated Helpdesk and Troubleshooting services provide fast, reliable assistance to resolve your technical issues and minimize downtime. With a team of experienced specialists, we offer real-time support for diagnosing faults, resolving system errors, and optimizing equipment performance.
Whether through remote assistance or on-site interventions, our experts deliver efficient solutions tailored to your needs. Available when you need us most, our helpdesk ensures continuous operations and peace of mind. Trust our after-sales team for expert troubleshooting and prompt problem resolution to keep your systems running at peak performance.
Our Turnkey Revamping Services transform your existing obsolescent equipment with cutting-edge upgrades, extending its lifespan and enhancing performance. From design and engineering to installation and commissioning, our expert team manages the entire revamping process seamlessly.
We modernize outdated systems, integrate advanced technologies, and ensure compliance with current standards—all while minimizing downtime. With a focus on efficiency, safety, and sustainability, our turnkey solutions boost productivity and reduce operational costs. Trust our after-sales team to revitalize your assets and drive long-term operational success.
Olsa, thanks to its sister company DOC, can offer a wide range of services related to validation through its organization, specialized in functional areas.
Olsa's cGMP Compliance & Validation area organizes and develops validation activities with the “Validation Life-Cycle Approach”, which sees Validation as a traceable and documented evidence for all the activities developed during Life-cycle systems, from the user requirements definition up to the validation maintenance during the routine operation of the system.
Olsa, together with DOC, can organize and implement:
- Training program of personnel on validation and GMPs related topics
- Validation master plan and protocol preparation
- User requirements specification(URS) and functional & design specification (FDS) preparation
- Design qualification and Enhanced Design Review (EDR)
- “Site” tests execution & validation reports preparation for Installation Qualification (IQ), Operational Qualification (OQ), Performance Qualification (PQ), Process Validation (PV)
- Planning & execution of instruments calibration at final user site
- Computerized control system validation as per GAMP and 21cfr part.11 requirements
At Olsa, we believe that optimal performance doesn’t end at installation—it evolves through continuous learning and proactive system care. That’s why our Training & Warranty Extension programs are designed not only to ensure your teams are fully equipped to operate and maintain our systems efficiently, but also to maximize your equipment’s reliability and lifespan over time.
Trained operators have a key role for a constant and smooth operation. Olsa is ready to provide dedicated training sessions in addition to the standard one during start up activities, both on the Customer’s side or in Olsa’s premises. Training sessions can be organized even for Customers’ supervisors as well as validation technicians.
We know that spare parts management plays a critical role in operations, as it directly influences the lifespan and uninterrupted operation of a production system.
For this reason our Spare Parts department is closely integrated with our After Sales services, ensuring optimal synergy between the two departments. This approach allows us to offer comprehensive solutions to tackle any potential critical situations on-site, ultimately prioritising the best interest of customers.
A team-driven success
Service is not a one-man job. It takes a team of highly skilled professionals who work together with precision, dedication, and customer-centricity to deliver not just solutions, but peace of mind. From rapid response to preventive maintenance and performance optimization, our experts ensure that every Olsa system continues to perform at its peak.
Stay Ahead with Expert Support – Contact Us Today
Don’t let technical issues slow you down. Get in touch with us today and experience problem-solving at its best!
