Services
Technical assistance can range from a simple telephonic support to a direct and fast intervention on site. In order to grant the most efficient reactivity, Olsa has established a number of regional and local after sales services, to better fit any customers’ needs. Our activities also include the fine tuning of the plant, so to reach the highest performances.
Preventive maintenance is the best way to grant the continuous operation of our Process equipment. Olsa developed a complete program of preventive maintenance activities for its systems, which can be customized according to specific situations. During a Preventive Maintenance visit, a check-list is executed and, where needed, components replacements are performed. Finally, a reliability analysis of the system is performed.
By providing Process production equipment or complete systems with proper features, it is possible to implement a remote monitoring system, so that our Service Department can overview the status of the production system “in real time” so to easily identify the solution of possible situations.
In most cases, the obsolescence of an equipment is related to instrumental and electronic parts and components, like control systems. Olsa Service Department is able to provide the full overhauling of existing systems, including a relevant change control.
Olsa, thanks to its sister company DOC, can offer a wide range of services related to validation through its organization, specialized in functional areas.
Olsa's cGMP Compliance & Validation area organizes and develops validation activities with the “Validation Life-Cycle Approach”, which sees Validation as a traceable and documented evidence for all the activities developed during Life-cycle systems, from the user requirements definition up to the validation maintenance during the routine operation of the system.
Olsa, together with DOC, can organize and implement: a training program of personnel on validation and GMPs related topics; validation master plan preparation; user requirements specification preparation (URS); functional & design specification (FDS) preparation; design qualification (EDR: Enhanced Design Review); validation protocols preparation; “Site” tests execution & validation reports preparation for Installation Qualification (IQ), Operational Qualification (OQ), Performance Qualification (PQ), Process Validation (PV); planning & execution of instruments calibration at final user site; computerized control system validation as per GAMP and 21cfr part.11 requirements.
Find out more at: http://www.docvalidation.it/
Trained operators have a key role for a constant and smooth operation. Olsa is ready to provide dedicated training sessions in addition to the standard one during start up activities, both on the Customer’s side or in Olsa’s premises. Training sessions can be organized even for Customers’ supervisors as well as validation technicians.
We’d love to talk to you about after sales service needs
Need spares?
We know that spare parts management plays a critical role in operations, as it directly influences the lifespan and uninterrupted operation of a water production system.
For this reason our Spare Parts department is closely integrated with our After Sales services, ensuring optimal synergy between the two departments. This approach allows us to offer comprehensive solutions to tackle any potential critical situations on-site, ultimately prioritising the best interest of customers.
We provide:
Recommended spare parts list
Leveraging its vast experience with thousands of plants operating worldwide, Stilmas can provide a minimum package of critical spares that should be kept at the Customer's site. These spare parts serve for periodical preventive maintenance and can be utilised in case of a component failure.
Emergency spares kit
To ensure prompt support, Stilmas maintains a stock of critical spare parts. This selection is based on a statistical study that identifies the most common criticalities.
